Asia Sales Academy: How is your Emotional Quotient (EQ) affecting your success?

I had an interesting lunch with 2 wonderful ladies in the training industry today. One of them manages an established training institute funded by the Singapore government, while the other is a professional trainer who has done a lot of work in the field of EQ. Both of them are very knowledgeable in their respective area and have positively impacted many people through their work.

While we chat and share our journey of helping people, we noticed how human beings are all the same – adults and children. We all think, act, react and defend in the same way, though some of us behave in a more controlled manner. In any case, we all experience the same emotions every day – happiness, sadness, anger, fear, excitement, anxiety …

What most people did not realize is how these emotions are affecting their work, and ultimately their success. Like what I teach in NLP classes, how you feel about something will trigger how you respond, and how you respond will determine what results you are going to get.

Emotions (feelings) => respond (actions) => results

For example, if you are irritated (emotion/feeling) with someone, you tend to raise your voice (respond/action). As a result, you may end up with a sour relation or an angry customer.

According to Wekipedia, EQ is “an ability, capacity, or skill to perceive, assess, and manage the emotions of one's self, of others, and of groups”.

Any experience customer service officer will be able to tell you this: The most important thing about managing an angry customer is to 1^st manage yourself.

Unfortunately, most people walk through their days mindlessly, not to say managing their emotions.

The fundamental of all change is awareness - Awareness Before Change (ABC).

In order for us to manage our emotions better, we must 1^st be aware of our feelings. That’s why in class, our participants are taught to slow down and observed themselves before anything else.

Hope this information Help. Do you have any sales techniques to share? Please do not hesitate to leave comments in this Blog

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